Typically a straight up dealership with no surprises. They went through some service advisers in the past 10 years but seem to have things straightened out with good people. Jacqueline helped me recently.
I found several vehicles I liked online. The sales person was very helpful in providing detailed information and quotes. Without even seeing my vehicle he was able to give a fair trade evaluation that was honored at the conclusion of the purchase. All pricing negotiations were done via email. I only visited the dealership to inspect the car and sign the ownership papers. This is my second purchase from Bavaria and both have experiences have been a dream compared to other automotive purchases I have made over the past 50 years.
Very disappointed with the service. My family has purchased BMW’s from both Edmonton and Calgary over the past few years and the most recent one was from Calgary. After driving it for about 8 months I was due for an oil change and some maintenance. After sitting down with one of the service people, I was asked if there were any other concerns I had. I brought up the issue that the screws that were installed by BMW had already started to rust and bleed onto my license plate, and the person helping me assured me that they could change it for me. After about 3 hours my car was ready to be picked up. When I went to look at the plate frame change, I noticed that they had swapped out my steel “Calgary BMW” frame to a plastic “Bavaria BMW” frame, which I was 100% ok with, except... they left the rusty screws on. Thought that was kind of weird considering the screws was the source of the problem. I went back into the service area and asked for those to replaced, and so they did. Keep in mind I was never told there’d be a charge.Now I’m going over the bill and the oil change was free, the car wash was free, but the frame change wasn’t. So I go back to ask why I was charged for something that I thought should be covered and not charged for considering BMW installed it. Apparently that’s not the case because it not their dealership that installed it. So I asked for my money back (not because the $20 was worth something, but because of the principal of the matter) because I wasn’t happy with how it was dealt with. I then was told that the service manager would come to talk to me. I told the manager if you’re going to charge me for the frame change I’d like my old frame and screws back. The manager then tells me that I wasn’t charged for the frame but for the labour time of the technician. So by the sounds of it I couldn’t get my money back and if I wanted my old frame reinstalled they’d probably charge me for that too considering that technically it’d be taking time from technician. So after the 3 hours of servicing my car for free they decided that it’d be appropriate for them to charge me $20 for maybe 20 seconds of work to change the frame. So what I could’ve done was just asked for a new frame and screws for free because according to the manager I wasn’t charged for it, and install it myself. The manager also said “from my point of view, you’re buying from our competitor” because I bought this from a dealership that had the colour I wanted that they didn’t. I don’t think that BMW Canada would want their branches acting in this manner. This matter could have been very easily resolved but they decided instead that keeping $20 from a long time customer was more important. My expectations for this dealership were much higher than what was delivered.Bavaria BMW prides itself on “exceeding those expectations on every visit. After all, world-class vehicles deserve world-class sales and service.” This was not world class service - not even close.Edit: After Jennifer reached out to me, she did a very good job in compensating me for this mishandled situation.
Good all around... kept me apprised if all costs with no surprises. Done at the time they said it would be done; courtesy shuttle and complimentary wash to top it all off.
Great service, prompt in setting a appointment and prompt in the service and having my car ready. Work done on the car was well done.
I needed a fast turnaround on a car that had been traded in just before the long weekend. Craig in sales, Alex in finance, and the guys in the service department delivered. Solid experience.
Always so very helpful and the staff is always happy to help where the can! They seem to go above and beyond for their customers!
Staff was very friendly and attentive. I was asked a few times if I needed transportation both when I arrived and when I returned to pick up my car even though I did not require this service. Jacquelline in the service department was very informative and friendly.
We dropped in without an appointment because we're were concerned about a noise from a fan...We were met immediately and the Service manager came to have a look.Recommended we leave it to have the air conditioning cooling checked...Turned out the levels were low so that was topped up.Noise problem,solved. GRAEME suggested an appointment in about 30days to see if the dye put in will show if there us a leak..Car was ready and washed exactly as promised...Thank YOU
Leave Us A Review