On a Monday I had decided to start my search for a new car - Tuesday while at a different car dealership having a horrible experience, I called Mike Martin about a 535i I had my eye on. His exact words on the phone was "may as well skip that and head on over here" and boy was he right! Once I walked in and introduced myself to him, he sat with me and wanted to get to know me. This has to be the most amazing approach I have ever experienced because it allowed him to really understand what i am looking for and which to then i expressed that i may not qualify for an approval. He had faith! With positive reinforcement and an extraordinary positive attitude I did get approved! Thanks to Natalie in sales - who is SPECTACULAR!!! This woman is a goddess of finance!!! By Friday - I left the parking lot with my car! I did not expect such a quick and smooth process whatsoever! Words cannot even Express how great my experience was at Bavaria BMW. When I left, the sales manager said "welcome to the Bavaria BMW family." Honestly, from start to finish I felt like I would be a customer for life!!!!! The car is absolutely amazing but Mike Martin made it that much better by his awesome, down to earth personality! I will 100% be referring anyone to this dealership with much pride. No-pressure - didn't feel rushedTrustworthyThey listened to meQuick and painless — the dealership made the process easyQuick and clear communication (text or in-person) No gamesFinal price was exactly as negotiated (no last-minute surprises)Professional and polite salespersonAttentive to customer's needsSalesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
Justin Cheng was delightful to deal with! We met when I took my wife's X3 in for service. He approached me and was extremely easy to talk to. Before I knew it...there I was signing papers. I have been a BMW customer for years and sure my nickname was commission impossible as I tend to get attached to my vehicles. Justin is knowledgeable, smart, funny and best of all...he's the type of guy that will help you move 😉
Just wanted to say thank you to Mason and Cherish, the best sales team ever!! You guys give amazing service and I got the exact car I have always wanted with good price. They don’t just sell cars but really care about what you need. Make sure to ask them if you want to get a luxury car that fits you most but with the best deal!
Great experience at Bavaria! Last week I was stuck in a tough situation and needed a vehicle to drive for a short time. They did not hesitate in allowing me to drive one of the vehicles from their fleet. Very professional and accommodating! Thanks!
Awsome services and very friendly people! My last visit was essentially a Cooling system diagnosis. It did take a day and a half to finish but I understand being short staffed. Would have been a 5 star had my vehicle been washed like I was told it would be. Instead I Recieved it 3 clumps of grease on the rear quarter panel, roof and drivers door. Will definitely be back for future service just make sure to watch where dirty hands/shop rags are placed.
A little pricey but things get done right here and the quality of work is excellent. I would recommend them to my friends and colleagues
Wonderful and organized dealership all around. In the middle of a camping trip just outside of Edmonton my X3 developed a loud screeching noise coming from the rear. Fearing the worst I made my way to Bavaria 20 minutes before they closed, they were able to get my car in for servicing and even stayed open late to fix the problem. Turns out it was just a rock that got stuck in my brake rotor and I was only charged 50 bucks!!
My wife Louise and I recently purchased a 2018 X1 from Bavaria. Bill Bentley patiently navigated us through a challenging choice (X2? X3?) without pressure. He has a superb knowledge of all the models (we recently bought a 445ix from him), conveys his love for the cars and for driving, and he kept us focussed through the ever-unsettling trade-in negotiation. We were very gratified by his careful demonstration of the intricacies of the new vehicle and highly reccommend Bill as a salesman and coach.
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